Shipping policy
SHIPPING POLICY
Effective Date: 12/01/2024
At Luknik LLC, we are committed to providing a smooth and efficient shipping experience for our customers. Please read the following shipping policy to understand how your order will be processed and delivered.
1. Processing Time
Orders are processed within 1-2 business days (Monday through Friday). Please note that orders placed on weekends or public holidays will be processed on the next business day. Once your order is processed, you will receive a notification with tracking details (if applicable).
2. Shipping Methods and Costs
We offer a variety of shipping options depending on your location. The available shipping methods will be displayed at checkout, along with their respective costs. Shipping costs are calculated based on the delivery address and the size/weight of the items in your order.
3. Domestic Shipping (Within the United States)
We ship to all U.S. addresses, including P.O. boxes and APO/FPO addresses. Shipping times may vary depending on your location and the chosen shipping method. Typical delivery times are:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
Please note that these are estimated delivery times and may vary depending on factors such as weather, holidays, or delays from the courier service.
4. International Shipping
Currently, we do not offer international shipping. We only ship within the United States.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the courier’s website.
6. Shipping Address
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or errors resulting from incorrect or incomplete addresses. If you need to modify your shipping address after placing an order, please contact us as soon as possible, and we will do our best to assist you.
7. Delivery Issues
If your order is delayed or lost in transit, please contact our customer service team at info@mesmerieusa.com, and we will assist you in resolving the issue. We are not responsible for delays caused by the shipping carrier, natural disasters, or other circumstances beyond our control.
8. Order Changes or Cancellations
Once your order has been shipped, we are unable to make changes or cancel the order. If you need to make changes, please contact us immediately after placing the order, and we will attempt to accommodate your request before the order is processed.
9. Shipping Fees
Shipping fees are non-refundable unless the item is defective, damaged, or incorrect. In the case of a return due to defects, shipping costs will be covered by us, provided the item meets the return policy criteria.
10. Customer Responsibility
The customer is responsible for all shipping fees, including return shipping costs. Please refer to our Return Policy for details on returning items.
11. Lost or Damaged Shipments
In the event that a shipment is lost or damaged during transit, we will work with the shipping carrier to resolve the issue. Please contact us immediately if you notice any issues with your shipment.
12. Contact Information
If you have any questions about our shipping policy or your order, please contact us at:
Luknik LLC
16 Royal Palm Way, Boca Raton, FL 33432
Email: info@mesmerieusa.com